Our website, found under the URLs www.rise-brand.com, operated by RISE by MOSHCO. We are operating the virtual outlets under this concern. All references to “we”, “us” and “our” shall be considered to be reference to RISE.
The following terms and conditions apply to govern your use of our website.  RISE would like to request you to read, understand and accept this terms and conditions before you choose to browse this website. If you do not agree to these terms and conditions please do not browse this website.
With time RISE may modify or apply new terms and conditions to this website. Please do visit this section periodically for your own clarification. You can also contact us for any query

Product-related notice

RISE delivers most of the products that is being displayed on the website. Most of the products displayed on the website are available at our stores. Some of them may not be found in stores due to stock limitation or any other unavoidable constraints.

  • Product Attributes- RISE always puts the best effort to maintain the entire product attributes such as color, fabric, size and fitting to be same in what you see in the website and purchase from us. We cannot guarantee all this attributes specially the color to be same (In website and in store) due to display differences of customers used technology such as mobile/tablet/computer/laptop etc.

  • Pricing and Payments- Due to typographical or photographical mistake if there is any error in price found on the product, RISE will postpone all the placed order of the customer till the right price is being updated. Price of the products is quoted in Bangladeshi Taka (BDT) and subject to VAT as per laws of Bangladesh. RISE will not provide refunds in case of online orders, delivery/return/exchange of a product.

  1. Disclaimer

RISE always attempts to keep updated information on a product and its attributes. Hardly, there can be any information on website, social media sites or in newsletters that may contain typographical errors. RISE claims the authority to rectify any errors, update or add any information at any time without any given notice. Errors are unintentional and we are extremely sorry for your inconvenience.

  1.  Legal Notice

www.rise-brand.com is owned, managed and secured by RISE. All the contents such as the company logo, products, graphic artworks, photographs, tradable dresses and accessories, design of the products, concepts as well as documents are licensed by RISE and protected by the Bangladesh copyright laws. Any private enterprise or trading usage of these properties of RISE without prior concern is strictly prohibited and in case of any suspicious claim or action RISE shall resolve the matter under the arbitration act Bangladesh.

However customers can download any electronically printable copy such as: offer circular, survey form, any contest circular, promotional activity details, product image, membership card details, return & exchange form for personal use only.

  1. Customer Service/Communication

We highly recommend you to communicate with us regarding any issue from our website, social media platforms or hotline number. RISE aims to serve the customer queries in the fastest way possible with proper information. Sometimes due to technical difficulties or any unavoidable circumstances RISE customer service may delay in time to reply you. We apologies to you for this inconvenience in advance.

However, we always welcome you to suggest us anything that would help us to serve you the best. For social media communication such as: Facebook, Instagram or in website we highly recommend you to E-mail/post/comment us in appropriate language. Any inappropriate language will not be entertained in our digital platforms and he/she will be banned immediately.

5. Order policy:

  • No monetary refund is acceptable.

  • Paid orders cannot be cancelled or refunded for Online Payments. In such situation we provide customer based solution.

  • Delivery orders from Website or Facebook will be processed after getting the confirmation from our Customer Care representative

  • Due to system malfunction technical error in information or limited stock issue may arise. In that case RISE own the authority to cancel the order. We apologize for any disturbance that may occur.

6.Unavailability of Product:

As we sell product on the basis of exact availability so if they are sold out by the time you visit we are not liable for this

Sale: 

Due to a very large volume of orders during our  sale, delivery might take a few days longer than normal. Please allow 7 to 10 business days to receive your shipment.

Return/Exchange of a product is possible only when:
The product is damaged.
Misplaced product in: Color, Size or quantity.
Lost in Shipment.
If there is stock availability of the purchased product.
To clarify the fact, exchange option will not be available for a discounted/special offer product.

***After you have received the Products, our delivery boy will wait for 5-10 minutes for you to trail this product. If you have any issue with the product you can contact our support number and return the product instantly.

***Sometimes for professional photo-shoot, product color may look different. Please check our website for a better product view.

“Cash on delivery/ Pay when you receive” Policy
To clarify at first hand, customers have to bear all delivery charge in case of product delivery, return or exchange (varies individually).

***Discount Product can not be Return or exchanged

***One time exchange will be applicable if product is available in stock

***Coupon code discount is not applicable for any discount product

*** Any Cash back offer will not applicable for Discount product 

*** Club card member will get 10% discount on regular price products. No other promotional campaign will not applicable.