Simply follow the steps below:
- Fill out and submit the exchange form. (https://rise-brand.com/return-and-exchange/)
- For online purchase exchange, customers have to inform and send us the product with original money receipt through courier within 3 days from purchase day. Only then exchange can be arranged within 20 days. (For any unavoidable circumstances product delivery can be delayed).
Address: Standard Fashions Limited (SFL),
Nobosrista, Plot No.8, Begunbari, Tejgaon I/A;
- For outlet purchase, Customer has to exchange their product from the same outlet from where he/she has purchased within 3 days from purchase date.
- Products have to be properly packed. (Unworn, unwashed and Unused)
- Original Hangtags, care-label and packaging have to be attached with products.
N.B: Customer has to bear all delivery/return/exchange charge which varies individually.
CHARGE (IN BDT)
60 Taka (One way travel cost required) inside Dhaka.
120 Taka outside Dhaka. (Delivery charge may vary for different location).
Inside Dhaka: Customer has to exchange the purchased product from RISE Showroom with original Money receipt.
Outside Dhaka: 360 Taka. (Three way travel cost required) outside Dhaka.
Inside Dhaka: Free Return.
Outside Dhaka: 120 Taka. (One way travel cost required).
Return/Exchange of a product is possible only when:
- The product is damaged.
- Misplaced product in: Color, Size or quantity.
- Lost in Shipment.
- If there is stock availability of the purchased product.
- To clarify the fact, exchange option will not be available for a discounted/special offer product.
***After you have received the Products, our delivery boy will wait for 5-10 minutes for you to trail this product. If you have any issue with the product you can contact our support number and return the product instantly.
***Sometimes for professional photo-shoot, product color may look different. Please check our website for a better product view.
“Cash on delivery/ Pay when you receive” Policy
- To clarify at first hand, customers have to bear all delivery charge in case of product delivery, return or exchange (varies individually).
***Discount Product can not be Return or exchanged
***One time exchange will be applicable if product is available in stock